Terms of Service

Last Updated: July 1, 2025

Please read these Terms of Service (“Terms”, “ToS”) carefully before using the Ravenwood Web Solutions website (the “Service”) operated by Ravenwood Web Solutions (“us”, “we”, or “our”).

Your access to and use of the Service is conditioned on your acceptance of and compliance with these Terms. These Terms apply to all visitors, users, and others who access or use the Service.

By accessing or using the Service, you agree to be bound by these Terms. If you disagree with any part of the terms, then you may not access the Service.

1. Services Offered

Ravenwood Web Solutions provides a range of digital services, including but not limited to:

Web Design: Custom website development, redesigns, e-commerce solutions, and content management system (CMS) implementation.
Web Hosting: Providing server space and bandwidth for websites to be accessible on the internet. Specific hosting terms and acceptable use policies will be outlined in separate agreements for hosting clients.
Search Engine Optimization (SEO): Strategies and techniques aimed at improving website visibility in search engine results.
Generative Engine Optimization (GEO): Optimization for content and presence across AI-driven generative platforms and search.
Artificial Intelligence (AI) Optimization: Integration and optimization of AI tools and strategies for various business functions.
Social Media Marketing: Management, strategy, and content creation for social media platforms.

Specific details, deliverables, timelines, and pricing for each service will be outlined in a separate, written Service Agreement or Proposal executed between Ravenwood Web Solutions and the client for each project.

2. Client Responsibilities

As a client engaging with Ravenwood Web Solutions, you agree to:

Provide all necessary content, images, logos, and information required for the timely completion of your project. Delays caused by late provision of materials may impact project timelines.
Review deliverables promptly and provide feedback within agreed-upon timeframes.
Ensure that all content provided to Ravenwood Web Solutions (text, images, media) does not infringe upon any third-party copyrights, trademarks, privacy, or other intellectual property rights. You agree to indemnify Ravenwood Web Solutions against any claims arising from the content you provide.
Make timely payments for services as outlined in your Service Agreement.

3. Payment Terms

Deposits: A non-refundable deposit (typically 50%) may be required before work commences on a project, as specified in your Service Agreement.
Invoicing: Invoices will be issued according to the payment schedule outlined in your Service Agreement (e.g., upon milestones, monthly, or upon completion).
Late Payments: Payments are due upon receipt of the invoice unless otherwise specified. Overdue payments may be subject to late fees or interest charges as outlined in your Service Agreement. Ravenwood Web Solutions reserves the right to pause or suspend work on projects with overdue accounts.
Refunds: Deposits are generally non-refundable. Refunds for other services are provided only in circumstances where Ravenwood Web Solutions fails to deliver the agreed-upon services as per the Service Agreement, and a mutual resolution cannot be reached. Specific refund policies will be detailed in individual Service Agreements.

4. Intellectual Property

Client Content: You retain all ownership rights to any and all text, images, videos, audio, or other materials that you provide to Ravenwood Web Solutions for use in your projects.
Ravenwood Web Solutions Deliverables: Upon full payment for services rendered, Ravenwood Web Solutions will transfer ownership of the final web design, code, or other agreed-upon deliverables to you. Until full payment is received, all intellectual property rights remain with Ravenwood Web Solutions.
Tools & Technologies: Ravenwood Web Solutions may utilize proprietary tools, licenses, third-party software, or pre-existing code libraries in the development of your project. Unless otherwise stated, licenses for such tools or code are non-transferable and remain the property of Ravenwood Web Solutions or their respective owners.
Portfolio Rights: Ravenwood Web Solutions reserves the right to display completed projects in its online portfolio and marketing materials unless specifically agreed otherwise in writing.

5. Confidentiality

Both parties agree to keep confidential any proprietary or sensitive information disclosed during the course of the project, including business strategies, client lists, or trade secrets, unless required by law.

6. Limitation of Liability

In no event shall Ravenwood Web Solutions, nor its directors, employees, partners, agents, suppliers, or affiliates, be liable for any indirect, incidental, special, consequential, or punitive damages, including without limitation, loss of profits, data, use, goodwill, or other intangible losses, resulting from (i) your access to or use of or inability to access or use the Service; (ii) any conduct or content of any third party on the Service; (iii) any content obtained from the Service; and (iv) unauthorized access, use or alteration of your transmissions or content, whether based on warranty, contract, tort (including negligence) or any other legal theory, whether or not we have been informed of the possibility of such damage, and even if a remedy set forth herein is found to have failed of its essential purpose.

Our total liability to you for any claim arising out of or relating to these Terms or any Service Agreement shall not exceed the total amount paid by you to Ravenwood Web Solutions for the specific services giving rise to the claim.

7. Indemnification

You agree to defend, indemnify, and hold harmless Ravenwood Web Solutions and its licensee and licensors, and their employees, contractors, agents, officers, and directors, from and against any and all claims, damages, obligations, losses, liabilities, costs or debt, and expenses (including but not limited to attorney’s fees), resulting from or arising out of a) your use and access of the Service, by you or any person using your account and password; b) a breach of these Terms, or c) content provided by you.

8. Termination

We may terminate or suspend access to our Service immediately, without prior notice or liability, for any reason whatsoever, including without limitation if you breach the Terms.
All provisions of the Terms which by their nature should survive termination shall survive termination, including, without limitation, ownership provisions, warranty disclaimers, indemnity, and limitations of liability.

9. Links To Other Web Sites

Our Service may contain links to third-party web sites or services that are not owned or controlled by Ravenwood Web Solutions.

Ravenwood Web Solutions has no control over, and assumes no responsibility for, the content, privacy policies, or practices of any third-party web sites or services. You further acknowledge and agree that Ravenwood Web Solutions shall not be responsible or liable, directly or indirectly, for any damage or loss caused or alleged to be caused by or in connection with use of or reliance on any such content, goods or services available on or through any such web sites or services.

We strongly advise you to read the terms and conditions and privacy policies of any third-party web sites or services that you visit.

10. Governing Law

These Terms shall be governed and construed in accordance with the laws of the State of Montana, United States, without regard to its conflict of law provisions.

Our failure to enforce any right or provision of these Terms will not be considered a waiver of those rights. If any provision of these Terms is held to be invalid or unenforceable by a court, the remaining provisions of these Terms will remain in effect. These Terms constitute the entire agreement between us regarding our Service, and supersede and replace any prior agreements we might have between us regarding the Service.

11. Changes to These Terms

We reserve the right, at our sole discretion, to modify or replace these Terms at any time. If a revision is material, we will try to provide at least 30 days’ notice prior to any new terms taking effect. What constitutes a material change will be determined at our sole discretion.

By continuing to access or use our Service after those revisions become effective, you agree to be bound by the revised terms. If you do not agree to the new terms, please stop using the Service.

12. Contact Us

If you have any questions about these Terms, please contact us:

By email: [email protected]
By visiting this page on our website: ravenwoodweb.com/contact-us/